FAQ

Common questions about NotifyHero.

Reliability

What's your uptime? NotifyHero maintains 99.99% uptime for the alerting pipeline. Our status page at status.notifyhero.com shows real-time and historical availability.

What happens if NotifyHero goes down? Our alerting pipeline runs across multiple cloud regions with automatic failover. If one region fails, alerts route through another within seconds. We also offer an on-premises deployment option on Enterprise plans.

Do you have redundancy for notifications? Yes. Phone calls and SMS use multiple carrier providers. If one fails, the next provider is used automatically. Push notifications route through both APNs and FCM.

Data & Security

Where is my data stored? US by default. EU data residency is available on Enterprise plans. All data is encrypted at rest (AES-256) and in transit (TLS 1.3).

Is NotifyHero SOC 2 certified? SOC 2 Type II certification is in progress. Request our audit report at security@notifyhero.com.

Does your AI share data between organizations? No. AI models are scoped to your organization. Your data is never used to train models for other customers.

Can I export all my data? Yes. Export incidents, schedules, analytics, and audit logs via API or CSV at any time. See API docs.

Plans & Billing

Is there a free trial? The Free plan is free forever. Paid plans include a 14-day free trial — no credit card required.

Can I switch plans at any time? Yes. Upgrade or downgrade from Settings → Billing. Upgrades take effect immediately; downgrades apply at the end of the billing cycle.

Do you offer annual billing? Yes — save 20% with annual billing. Switch at Settings → Billing → Switch to Annual.

What counts as a "user"? Anyone with a NotifyHero account in your organization. Stakeholders (view-only) count toward the user limit on Free plans but are free on paid plans.

Getting Started

How long does setup take? Most teams are fully set up in under 30 minutes. The quickstart takes about 5 minutes for your first alert.

Do I need to change my monitoring tools? No. NotifyHero works with your existing monitoring stack. You just point your tool's webhook at NotifyHero — one URL change per tool.

Can I run NotifyHero alongside my current tool? Yes. We recommend parallel running for 30 days during migration. See the migration guide.

Features

How does AI alert grouping work? NotifyHero analyzes alert timing, source, title, and service topology to group related alerts into a single incident. Instead of getting 47 notifications from a cascading failure, you get 1 incident with full context. Available on Team plans and above.

What notification channels are supported? 12 channels: phone call, SMS, push notification, email, Slack, Microsoft Teams, WhatsApp, Telegram, Discord, webhook, live call routing, and browser push.

Can I create public status pages? Yes. Every plan includes at least 1 status page. Custom domains are available on Team and above. See Status Pages.

Do you support on-premises deployment? Yes, on Enterprise plans. Contact sales@notifyhero.com for details.

Support

How do I get help?

Documentation: You're reading it
Email: support@notifyhero.com
Priority support: Business and Enterprise plans (< 1h response)
Dedicated engineer: Enterprise plans

Do you have a community? Yes — join us on Discord or GitHub Discussions.

FAQ