Documentation

Welcome to NotifyHero — AI-native incident management for on-call teams.

NotifyHero v2 is launching soon. We're building comprehensive documentation for the new platform. In the meantime, here's what's coming.

Getting Started

Set up your first alert in 30 seconds:

  1. Create your account at app.notifyhero.com
  2. Connect a monitoring tool — one webhook URL works with Datadog, CloudWatch, Prometheus, Grafana, and 100+ more
  3. Configure your on-call schedule — drag-and-drop rotations with escalation rules
  4. Set notification preferences — choose how each person wants to be reached (phone, SMS, Slack, email, WhatsApp, Telegram, and more)

That's it. NotifyHero's AI handles alert grouping, noise reduction, and intelligent routing from there.

Platform Overview

On-Call Scheduling

Build schedules by dragging blocks. Layer primary and backup rotations. Set holiday overrides. Sync to Google Calendar. One-click shift swaps.

Smart Alerting

Your monitoring tools fire alerts. NotifyHero deduplicates, groups related alerts into incidents, routes to the right person, enriches with runbooks and past incidents, and suppresses noise during maintenance windows.

Incident Lifecycle

Triggered → Acknowledged → Resolved — every action logged, every escalation recorded. Assign roles, create task checklists, merge duplicates, and auto-create Slack war rooms for P1s.

AI Engine

  • Alert grouping — 47 related alerts become 1 actionable incident
  • Similar incidents — "This looks like the Redis issue from March 12. Here's how you fixed it."
  • Root cause suggestions — correlates with recent deploys
  • Status page drafts — customer-facing updates in your brand voice
  • Auto-postmortems — full timeline, analysis, and action items

12 Notification Channels

Phone call (20+ languages) • SMS • Push • Email • Slack • Microsoft Teams • WhatsApp • Telegram • Discord • Webhook • Live call routing • Browser push

Status Pages

Beautiful, auto-updating pages at status.yourcompany.com. Component-level status, subscriber notifications, custom domain, free SSL. Included in all paid plans.

Analytics

MTTA, MTTR, on-call burden, escalation rates, incident frequency by service. Track trends and prove ROI.

API Reference

Coming soon. RESTful API with OpenAPI spec for programmatic access to incidents, schedules, teams, and integrations.

Integrations

NotifyHero works with 100+ monitoring and DevOps tools out of the box:

  • Monitoring: Datadog, CloudWatch, Prometheus, Grafana, New Relic, Dynatrace
  • APM: Sentry, Bugsnag, Rollbar
  • Infrastructure: AWS, GCP, Azure, Kubernetes
  • CI/CD: GitHub Actions, GitLab CI, Jenkins, CircleCI
  • Communication: Slack, Microsoft Teams, Discord
  • Ticketing: Jira, Linear, GitHub Issues
  • Custom: Any tool that can send a webhook

Pricing

| Plan | Price | Highlights | |------|-------|------------| | Free | $0/forever | 10 users, 3 schedules, 200 SMS/mo, 1 status page | | Team | $9/user/mo | Unlimited schedules, all 12 channels, AI grouping | | Business | $19/user/mo | Rules engine, AI postmortems, SSO, audit logs | | Enterprise | $29/user/mo | AI root cause, SCIM, 99.99% SLA, on-prem option |

Every plan includes on-call, alerting, incidents, AI, and integrations.

Migration

Already using another tool? Switching takes about 15 minutes. We import your schedules, escalation policies, integrations, and preferences.

Our guarantee: Run both tools side-by-side for 30 days. If a single alert gets missed, we extend your trial 90 days.

Security

  • SOC 2 Type II certified
  • AES-256 encryption at rest
  • TLS 1.3 in transit
  • SSO (SAML/OIDC) on Business+ plans
  • SCIM provisioning on Enterprise
  • Role-based access control (RBAC)
  • Immutable audit logs
  • GDPR compliant

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