Analytics

Measure your incident response performance and on-call health with built-in dashboards.

Key Metrics

MTTA (Mean Time to Acknowledge)

Average time from incident trigger to first acknowledgment. Target: under 5 minutes.

MTTR (Mean Time to Resolve)

Average time from incident trigger to resolution. Track this over time to prove your team is getting faster.

On-Call Burden

Hours spent responding to incidents per person. Identify burnout before it happens.

Escalation Rate

Percentage of incidents that escalate beyond Level 1. High rates indicate training gaps or understaffing.

Dashboards

Incident Overview

  • Total incidents by day/week/month
  • Breakdown by severity and priority
  • Incidents by service
  • Triggered vs. auto-resolved ratio

Response Performance

  • MTTA and MTTR trends over time
  • Response time by team and individual
  • Acknowledgment rate (% of incidents ack'd before escalation)
  • Time to first responder in war room

On-Call Health

  • Hours on-call per person per week
  • Incidents per on-call shift
  • Off-hours vs. business-hours incidents
  • On-call burden distribution across the team

Service Health

  • Incidents per service over time
  • Noisiest services (most alerts)
  • Services with highest MTTR
  • Repeat incidents by root cause

Filters

All dashboards support filtering by:

  • Date range — last 7 days, 30 days, 90 days, custom
  • Team — filter to a specific team
  • Service — focus on one service
  • Severity — critical only, warning+, etc.
  • Priority — P1/P2 only

Reports

Weekly Digest

Auto-generated weekly report emailed to team leads:

  • Incident count and trends
  • MTTA/MTTR changes
  • Top 5 noisiest services
  • On-call burden summary
  • Action items overdue from postmortems

Monthly Review

Comprehensive monthly report for leadership:

  • Reliability trends
  • SLA compliance
  • Team performance comparisons
  • Improvement recommendations

Configure reports at Settings → Analytics → Scheduled Reports.

Exports

Export any dashboard or report:

  • CSV — raw data for custom analysis
  • PDF — formatted for presentations
  • API — programmatic access to all metrics
# Export incident data via API
curl https://api.notifyhero.com/v1/analytics/incidents \
  -H "Authorization: Bearer nh_live_abc123" \
  -G -d "start_date=2026-02-01" -d "end_date=2026-03-01" -d "format=csv"

SLA Tracking

Define SLAs per service and track compliance:

| Priority | Target Ack | Target Resolve | |----------|-----------|----------------| | P1 | 5 min | 1 hour | | P2 | 15 min | 4 hours | | P3 | 1 hour | 24 hours | | P4 | 4 hours | 72 hours |

NotifyHero tracks compliance percentage and alerts you when SLAs are at risk.

Plans

| Feature | Free | Team | Business | Enterprise | |---------|------|------|----------|------------| | Basic metrics | ✓ | ✓ | ✓ | ✓ | | Advanced dashboards | ✗ | ✓ | ✓ | ✓ | | Scheduled reports | ✗ | ✓ | ✓ | ✓ | | CSV/PDF export | ✗ | ✓ | ✓ | ✓ | | API access | ✗ | ✗ | ✓ | ✓ | | SLA tracking | ✗ | ✗ | ✓ | ✓ | | Custom dashboards | ✗ | ✗ | ✗ | ✓ |