Billing & Plans
Simple, transparent pricing. Start free, upgrade when you're ready.
Billing & Plans
Simple, transparent pricing. Start free, upgrade when you're ready.
Plans
Free — $0/forever
Everything you need to get started:
- 10 users
- 3 on-call schedules
- 200 SMS/month
- 1 status page
- All 100+ integrations
- Basic incident management
- Email and push notifications
- Community support
Team — $9/user/month
For growing teams that need full coverage:
- Unlimited users
- Unlimited on-call schedules
- All 12 notification channels (phone, SMS, WhatsApp, Telegram, etc.)
- AI alert grouping and similar incidents
- Analytics dashboards and reports
- 3 status pages with custom domain
- Email support (< 4h response)
Business — $19/user/month
For organizations that need advanced workflows:
- Everything in Team, plus:
- Rules engine for custom alert routing
- AI-generated postmortems
- SSO (SAML/OIDC)
- Audit logs
- Runbook automation
- 10 status pages
- Priority support (< 1h response)
- SLA tracking
Enterprise — $29/user/month
For large organizations with strict requirements:
- Everything in Business, plus:
- AI root cause analysis
- SCIM user provisioning
- 99.99% uptime SLA
- On-premises deployment option
- Unlimited status pages
- Custom CSS for status pages
- Dedicated support engineer
- Custom contract and invoicing
All Plans Include
Every plan, including Free, comes with:
- On-call scheduling
- Incident management (full lifecycle)
- All 100+ integrations
- Mobile app (iOS + Android)
- Unlimited incidents
- API access
- 90-day incident history
Upgrading
- Go to Settings → Billing → Change Plan
- Select your new plan
- Enter payment details (if not already on file)
- The upgrade takes effect immediately
When upgrading mid-cycle, you're charged a prorated amount for the remaining days.
Billing Portal
Manage everything at Settings → Billing:
- Current plan — see your plan and usage
- Payment method — add or update credit card
- Invoices — download past invoices as PDF
- Usage — SMS count, user count, status page count
Invoices
Invoices are generated on the 1st of each month. Download from the billing portal or receive via email.
Invoices include:
- Plan charges (per-user)
- SMS overage (if applicable)
- Any add-ons or one-time charges
- Tax (where applicable)
Annual Billing
Pay annually and save 20%:
| Plan | Monthly | Annual (per month) |
|---|---|---|
| Team | $9/user | $7.20/user |
| Business | $19/user | $15.20/user |
| Enterprise | $29/user | $23.20/user |
Switch to annual at Settings → Billing → Switch to Annual.
SMS Pricing
SMS is included in every plan:
| Plan | Included SMS/month |
|---|---|
| Free | 200 |
| Team | 1,000 |
| Business | 5,000 |
| Enterprise | 20,000 |
Overage: $0.03 per SMS beyond your plan's allowance. Phone calls: $0.05 per minute.
FAQ
Can I try a paid plan before committing? Yes — every paid plan has a 14-day free trial. No credit card required.
What happens if I downgrade? You keep access until the end of your billing cycle. Features beyond the new plan's limits become read-only.
Do you offer non-profit or startup discounts? Yes. Email sales@notifyhero.com with details about your organization.
Can I pay by invoice instead of credit card? Enterprise plans support custom invoicing with NET-30 terms.